Letting me down

So I was reminded today about how diverse a lead instructor needs to be when leading a group of multiple fitness levels in a results based program. Another instructor mentioned that a camper told them they felt like they were "letting me down" in their performance. My initial reaction was that I didn't want the camper to feel that way and that I should talk to them because they really weren't letting me down.

But then I took a minute to consider my role as a leader of the group. I have to make sure first that everyone is safe each day. From where we do the actualy workout (are their holes in the field, is there enough light, is there any traffic to consider), to how we transition from place to place, to how each exercise is explained and demonstrated with proper technique. I have to them make sure that everyone is challenged from the fittest person to the very out of shape person to just the right degree that they are uncomfortable constantly, but not so far that they get injured or demotivated. Then I also have to make sure the mentally I am motivating each person. Do they get enough education, positive support during the workout and firmness when necessary? Does each person feel good about themselves when they leave the workout and for the rest of the day when they are not with me, are they recovering properly? Then I have to consider if they are treating their bodies right. Are they eating enough of the right things when they leave the workout to refuel their bodies? Are they drinking enough water to stay hydrated? And I won't even touch on the support, organziation and training for the instructors that help me, or the sales to fill the camp or the administrative duties.

So as a lead instructor, I have alot to think about just during the 45 minute workout. And I always have to keep in the back of my mind - how do I help each individual reach their goals in the time they spend with me?

So what does this have to do with a camper feeling like they, "let me down"? Everything. The way you present yourself as an instructor each day is key to making all of the above responsibilities flow and mesh. Building up the raport with the client and causing them to trust you to help them is the ultimate goal for an instructor. Once you do this, they listen to every word that comes out of your mouth, so you have to come "game on" to every workout.

So at the conclusion of yesterday's workout, I carefully mentioned to a client that I know has been teetering on the edge of her comfort level and is ready for that next level that I think she has more to give. And she knew it. She just needed someone to tell her. She in turn mentioned to another instructor then that she felt like she was letting me down. And in a way, she was. By not giving her all she was letting me down, but more importantly she is letting herself down. However, she would not have know this before I mentioned because she has not been to this point in her journey before. Now that she knows, she will change her actions. She will bring her best to every workout and try just a little bit harder to not let me down and in turn to not let herself down.

Now had I gone with my first instinct, I may not have been able to demonstrate the importance of a firm yet fair approach to being a lead instructor. As a lead instructor, we can't always be their friend or their "mom". We have to show the clients that we believe in them by our tone of voice, not by physically holding their hands and patting them on the back. We have to be firm with them when they need it and not let them stay comfortable because we think they are out of shape. We have to show them that we care about their safety and will not let them get hurt, but we can't baby them by allowing them to walk when they get tired. We have to keep an eye on the back of the group at all times no matter where we are and show those people at the back that we will not let them off the hook because they are not in the great of shape. And at the same time, we must let these people know we care about their progress by spending a few seconds each day one on one with them, telling them how great we think they are doing. We don't need long speaches, just a quick acknowledgement that we see them working hard, but we know they can do just a bit more.

And when they give us more, we have to throw a party so big that the entire park heres you.

All that, just so one more camper can trust you, and so one more camper can think they let you down. And one more camper can begin their journey outside their comfort zone into a new zone of results.

Firm yet fair.